Privacy Policy


Our privacy policy describes the ways in which we collect, store, use and protect your personal information and it is important for you to review this privacy policy. By “personal information” we mean information that can be associated with a specific person and can be used to identify that person. We do not consider anonymised information to constitute personal information, as it cannot be used to identify a specific person.

You accept this Privacy Policy when you sign up for, access, or use our products, services, content, features, technologies or functions offered on our website and all related sites, applications, and services (collectively “Payfort Services”)

By providing us with your personal information you expressly consent to us processing your personal information in accordance with the terms of our privacy policy.

We may amend our privacy policy at any time by posting a revised version on The revised version will be effective at the time we post it and, following such posting, your continued use of, your Payfort account and the related Payfort tools and services (collectively the “PAYFORT Service”) shall constitute your express consent to us continuing to process your personal information in accordance with the terms of our revised privacy policy. In addition, if the revised version includes a substantial change, we will provide you with 30 days’ prior notice by posting notice of the change on our website. After this 30-day notice period, you will be considered as having expressly consented to all amendments to this Privacy Policy.

We would encourage you to check regularly for the most up-to-date version of our privacy policy. If we are going to use your personal information in any way other than the way set out in our privacy policy or any from time to time amendments, we will notify you via email and you will have the choice of whether or not to allow us to use your personal information in such a way.

Our Collection of your personal Information

In order to open your register or sign up for our newsletter or any other the Payfort Service, you will be asked to provide us with certain personal information, such as your name, your date of birth, address, email address, telephone number and other identifying information which we may combine with your personal information. Additionally, in order for us to verify your identity we may need to request from you valid proof of identification (e.g. in the form of a copy of your passport, certificate of registration, your resident’s visa/permit, your national ID card and/or your driver’s license).

You should ensure that the email address you have registered with us is always up-to-date so that we can always contact you with important information regarding your Account and the Payfort Service.

Your Internet protocol (or IP) address (which is a unique number assigned to your computer server or your Internet service provider (or ISP), information about your computer (for example, browser type) and navigation information (for example, the pages you visit on, to improve the Payfort service for you and, more generally, better manage our users’ use of

Finally, we may collect additional information from or about you in other ways not specifically described here. For example, we may collect information related to your contact with our customer support team or store the results when you respond to a survey.

Our Communications with you

Upon subscribing, you will receive a welcome email confirming your successful subscription. Once subscribed, you may occasionally receive information on products, services and special deals from us.

Third Party Website links may contain links to other websites. Payfort has no control over the practices of these other websites and is not responsible for the privacy practices of such other websites.

Please note that merchants, Buyers, and users you contract with have their own privacy policies, and although Payfort’s User Agreement does not allow the other transacting party to use this information for anything other than providing Payfort Services, Payfort is not responsible for their actions, including their information protection practices. Please note that these third parties may be in other countries where the laws on processing personal information may be less stringent than in your country.

We encourage you, when you leave, to read the privacy statements of each and every website you visit if you intend to provide personal information to such website. Payfort is not responsible for the content or information practices of such third parties.

Protecting your personal information

We hold your personal information on servers located in the USA.

If you choose to provide us with personal information, you consent to the transfer of your personal information to, and the storage of that personal information on our servers. We take reasonable measures to safeguard all your personal information from unauthorized access, use or disclosure. However, the Internet is not a secure medium and we cannot guarantee the privacy of your personal information.

You are responsible for maintaining adequate security and control of your Payfort Account, email, mobile phone, any and all IDs, passwords, secret questions, personal identification numbers (PINs), or any other codes that you use to access Payfort Services.

How do we use Cookie?

When you access our website or use Payfort Services, we (including companies we work with) may place small data files on your computer or device. These data files may be cookies, pixel tags, “Flash cookies,” or other local storage provided by your browser or associated applications (collectively “Cookies”). We use these technologies to; recognize you as a customer or visitor to our website; customize Payfort Services, content, and advertising to cater your needs; To measure promotional effectiveness; help ensure that your account security is not compromised; mitigate risk and preventing fraud; and to promote trust and safety across our sites and Payfort Services.

We use both session and persistent cookies. Session cookies expire and no longer have any effect when you log out of your account or close your browser. Persistent cookies remain on your browser until you erase them or they expire.

We encode our cookies so that we can interpret the information stored in them. You are free to decline our Cookies if your browser or browser add-on permits, but doing so may interfere with your use of our website and Payfort Services. Refer to the help section of your browser, browser extensions, or installed applications for instructions on blocking, deleting, or disabling Cookies.

Can I Delete Cookie?

Payfort cookies are in your best interest to promote trust and safety across our sites and Payfort Services. If you still intend to disable our cookies please feel free to refer help section of your browser, browser extensions, or installed applications for instructions on blocking, deleting, or disabling Cookies.

Email un-subscription for marketing and promotional emails

You can easily unsubscribe from most types of email Payfort sends you, but there are a few exceptions. The only types of email you can’t opt out of contain important information that we must make sure you know about.

You can’t unsubscribe from administrative announcements. These include:

  • Notifications of terms of service changes
  • Notifications of privacy policy changes
  • Welcome messages you receive when you sign up for a Payfort product or service
  • Billing statements
  • Notifications about a discontinued service
  • Updates on service outages
  • Notifications related to account security, maintenance and other information deemed necessary to properly manage your customer account including its security and status
  • Legal and dispute notifications

You can unsubscribe from all other types of email. These include:

  • Marketing messages
  • Newsletters
  • Deals/ Promotional emails

You can unsubscribe when you open your Payfort account then click on profile then uncheck the box “Subscribe me to the PAYFORT newsletter” then click confirm.